Terms of Service
Effective Date: January 1, 2025
Welcome to The Moving Company. These Terms of Service govern your use of our website and moving services. By using our services, you agree to comply with and be bound by these terms.
Acceptance of Terms
By accessing our website, requesting a quote, or using our moving services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.
Our Services
The Moving Company provides professional moving services including:
- Residential and commercial moving services
- Packing and unpacking services
- Storage solutions
- Moving supplies and equipment
- Moving consultation and planning
Booking and Quotes
Quote Process
All quotes are estimates based on the information you provide. Final costs may vary based on actual services required, distance, accessibility, and other factors discovered during the move.
Booking Requirements
To book our services, you must provide accurate information about your move, including inventory, addresses, and special requirements. A deposit may be required to secure your moving date.
Payment Terms
Payment Methods
We accept cash, check, and major credit cards. Payment is typically due upon completion of services unless other arrangements have been made in advance.
Additional Charges
Additional charges may apply for services not included in the original quote, such as long carry distances, stairs, elevators, shuttle services, or storage fees.
Cancellation and Rescheduling
You may cancel or reschedule your move with appropriate notice:
- 48 hours notice: No cancellation fee
- 24-48 hours notice: 50% of estimated cost
- Less than 24 hours: Full estimated cost may apply
- Weather-related cancellations may be rescheduled without penalty
Liability and Insurance
Basic Protection
We provide basic liability coverage as required by law. This covers items at a rate of $0.60 per pound per article. Additional insurance options are available for full replacement value coverage.
Customer Responsibilities
You are responsible for declaring high-value items, providing accurate inventory information, and ensuring items are properly prepared for moving according to our guidelines.
Prohibited Items
For safety and legal reasons, we cannot transport:
- Hazardous materials (flammable, explosive, corrosive)
- Perishable food items
- Plants (on long-distance moves)
- Personal documents and valuables (recommended to transport personally)
- Illegal substances or contraband
Customer Obligations
As our customer, you agree to:
- Provide accurate and complete information about your move
- Be present or have an authorized representative during the move
- Ensure clear access to both origin and destination locations
- Secure parking permits if required
- Remove personal items from furniture and appliances
- Notify us of any changes to your move requirements
Limitation of Liability
Our liability is limited to the coverage options you have selected. We are not liable for indirect, incidental, or consequential damages. Our maximum liability for any claim shall not exceed the total amount paid for our services.
Dispute Resolution
Any disputes arising from our services will be resolved through binding arbitration in accordance with Georgia state law. You agree to waive your right to participate in class action lawsuits.
Changes to Terms
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of any modifications.
Contact Information
For questions about these Terms of Service or our moving services, please contact us:
The Moving Company
Phone: (470) 658-7092
Email: info@themovingcompany.com
Address: Georgia, United States