Frequently Asked Questions

We recommend booking your move at least 4-6 weeks in advance, especially during peak moving season (summer months). However, we can often accommodate last-minute moves based on availability. The earlier you book, the more likely you are to secure your preferred moving date and time.

Moving costs are calculated based on several factors including distance, size of your home, number of items, packing services needed, and any special requirements like piano moving or storage. We provide free in-home estimates where our team assesses your belongings to give you an accurate quote with no hidden fees.

Yes, we provide comprehensive insurance coverage for all moves. We offer basic liability coverage at no extra cost, and full replacement value protection is available for additional peace of mind. Our team will explain all insurance options during your estimate so you can choose the coverage that's right for you.

For safety and legal reasons, we cannot move hazardous materials including paint, propane tanks, ammunition, chemicals, and perishable food items. We also recommend moving valuable documents, jewelry, and irreplaceable items personally. Our team will provide a complete list of restricted items during your consultation.

Yes, we offer complete packing services using high-quality materials including boxes, bubble wrap, packing paper, and specialty containers. You can choose full packing service, partial packing for fragile items only, or purchase materials to pack yourself. All packing materials are included in our packing service pricing.

Start by decluttering and donating items you don't need. Pack a moving day survival kit with essentials, confirm parking arrangements for the moving truck, and ensure someone is available to oversee the move. We'll provide a detailed preparation checklist after booking to ensure everything goes smoothly.

We accept cash, certified checks, money orders, and major credit cards. Payment is typically due upon completion of your move. For long-distance moves, we may require a deposit to secure your booking date. We never require full payment upfront and will provide clear payment terms in your moving contract.

Yes, we provide both short-term and long-term storage solutions in our secure, climate-controlled facilities. Our storage units are monitored 24/7 with advanced security systems. We can pick up your items, store them safely, and deliver them to your new location when you're ready.

Absolutely! We have specialized equipment and trained professionals for moving pianos, artwork, antiques, and other valuable items. These items require special handling techniques and custom protective materials. We'll assess your specialty items during the estimate to ensure proper preparation and safe transport.

While we strive to stay on schedule, delays can occasionally occur due to weather, traffic, or unforeseen circumstances. We maintain constant communication and will notify you immediately of any delays. We'll work with you to minimize any inconvenience and adjust our schedule to complete your move as efficiently as possible.

Yes, we offer moving services seven days a week, including most holidays. Weekend and holiday moves may have different pricing due to increased demand. We recommend booking weekend moves well in advance as they tend to fill up quickly, especially during peak moving season.

In the rare event of damage, notify us immediately and document the damage with photos. We have a straightforward claims process and will work quickly to resolve any issues. Our goal is 100% customer satisfaction, and we stand behind our work with comprehensive insurance coverage and professional service standards.